Privacy requests
How to ask PopGenie Apps for access to, correction of, deletion of, or an opt-out from, your personal data. See our Privacy Policy for the full details on what we collect and why.
If you're a shopper
If you interacted with a spin-to-win widget or similar popup on a Shopify store, the merchant running that store is the controller of the data you gave them. Please contact that store directly first.
You don't need to do anything else for a deletion request to reach us: when a store sends Shopify a customer redaction request on your behalf, Shopify automatically notifies us through its customers/redact webhook, and we delete your lead records. Likewise, a store's customers/data_request triggers us to provide your data to that store. If you can't reach the merchant, email us and we'll help.
If you're a merchant
Uninstalling an app deletes its Admin API access token immediately, and all of that shop's data within 48 hours — no request needed. If you'd like something sooner, or have a question about your data while the app is still installed, email us.
Anyone else
If none of the above fits your situation, email us and describe your request; we'll figure out how to help or point you to the right place.
Contact
We aim to respond to verified requests within 30 days.